Shipping & Delivery

Shipping & Delivery

As a dropshipping business, all orders are shipped directly from our supplier partners. Please be aware of the following:

Shipping Times Estimated delivery times vary by product and destination. These are estimates only and are not guaranteed. Delays may occur due to customs processing, carrier backlogs, peak seasons, or circumstances beyond our control.

Shipping Address Accuracy You are responsible for providing a complete and accurate shipping address at checkout. Bright City Worldwide is not responsible for delays or non-delivery resulting from an incorrect or incomplete address provided by the customer.

Tracking Once your order is dispatched, you will receive tracking information via email. Please allow up to 24–48 hours for tracking updates to appear in the carrier's system.

Split Shipments If you order multiple items, they may ship separately from different suppliers and arrive at different times. You will receive separate tracking information for each shipment.

Lost or Delayed Packages If your package is significantly delayed or appears lost in transit, please contact us at the email below and we will investigate and work toward a resolution on your behalf.